Welcome to Jt accessories. We value your trust and want to make your shopping experience smoother with mobile skin options. Our products are custom-cut for the device you pick. We then follow a limited return policy. We also provide a replacement policy.
Please read the following policy carefully before placing your order (mobile skin).
Additionally, by placing an order online, you acknowledge and agree to this policy, subject to applicable law.
1. Returns
We currently do not accept returns for change of mind, incorrect device selection, personal preference, or dissatisfaction with the appearance of the product after purchase, provided that the correct product was delivered in good condition.
Because our skins are prepared and/or cut according to the device and design selected by the customer, we are unable to accept returns for products that have been correctly supplied according to the order.
Examples of reasons that are generally not eligible for return or replacement include mobile skin issues.
- You selected the wrong device model while placing the order.
- You selected the wrong skin/design/variant.
- You changed your mind after placing the order.
- You no longer want the product.
- You ordered the wrong size or model.
- You expected a different color or appearance due to differences between your screen and the actual product.
- You have already applied, cut, stretched, damaged, or otherwise altered the skin.
- The product was damaged due to improper application or handling.
- The product has been used or installed and you simply do not like the result.
Please carefully verify your device model, product design, color, quantity, and other selections before completing your purchase.
2. Replacement Eligibility
We offer replacement in cases where:
- The wrong product was delivered compared with the product shown on your order confirmation.
- The product arrived damaged or materially defective, provided the issue is reported within the specified time period.
- A manufacturing or printing defect is identified and verified by our team.
- An item is missing from your order, where applicable.
Replacement requests are subject to verification and approval by our customer support team.
If the issue is caused by incorrect information or selections provided by the customer while placing the order, the order will generally not qualify for a free replacement.
3. Wrong Product Delivered
If you receive a product that is different from what you ordered, please contact us within 48 hours (2 days) of delivery.
To request a replacement, you must provide:
- Your order number.
- Your name and contact details.
- Clear photographs of the product received.
- A short video showing the product and packaging, if requested.
- A photograph/video of the shipping label or package label.
- A description explaining the issue.
Our team will review the information provided and determine whether the order qualifies for a replacement.
If the wrong product was sent due to an error on our part, we will arrange the replacement according to our replacement procedure.
4. Damaged or Defective Products
We carefully inspect and package our products before dispatch. However, if your product arrives damaged or has a manufacturing/printing defect, please contact us within 48 hours (2 days) of delivery.
The customer must provide clear photographs and/or videos showing:
- The outer packaging.
- The shipping label.
- The complete product.
- The damaged or defective area.
Please do not apply or alter a damaged or defective product before contacting us.
Once we receive the required information, our team will review the claim. If the product is confirmed to be damaged or defective due to an issue attributable to us or our fulfillment process, we may provide a replacement.
5. Product Condition for Replacement
Where a physical product needs to be returned for verification or replacement, it must generally:
- Be unused.
- Be in its original condition.
- Be in its original packaging, where applicable.
- Not have been applied to the device.
- Not have been cut, stretched, modified, or damaged by the customer.
Products that have already been applied to a device may not be eligible for replacement unless the issue is clearly established to be a manufacturing defect or an error on our part.
6. Replacement Request Time Limit
All claims for wrong, damaged, defective, or missing products must be reported within 48 hours (2 days) from the date of delivery.
Requests submitted after this period may not be accepted.
We strongly recommend that you inspect your package and product immediately after delivery.
7. No Refund Policy
Except where required by applicable law, JT Accessories does not provide refunds for change of mind, incorrect product selection, incorrect device selection, personal preference, or other reasons unrelated to an error, defect, or issue attributable to us.
Where a valid claim is approved, our preferred resolution will generally be a replacement of the affected product rather than a monetary refund.
If a refund is legally required or specifically approved by our customer support team, the refund will be processed to the original payment method, subject to the applicable payment gateway’s processing timelines.
Shipping charges, where applicable, may not be refundable unless required by applicable law or where the issue occurred due to an error attributable to us.
8. Order Cancellation
Once an order has been placed and payment has been successfully processed, cancellation may not be possible because your order may immediately enter our processing, production, cutting, printing, or fulfillment process.
You may contact us as soon as possible after placing an order if you need to request a cancellation or modification.
We may consider cancellation or order modifications within 24 hours of placing the order, provided that the order has not already entered processing or production.
Once an order has been dispatched, cancellation requests will generally not be accepted.
Please note that submitting a cancellation request does not guarantee cancellation. Cancellation is confirmed only when our team confirms it to you.
9. Incorrect Device or Product Selected by Customer
Customers are responsible for selecting the correct device model, product type, design, color, finish, and other options before placing an order.
If you accidentally select an incorrect device or product variant, we may not be able to provide a replacement or refund after the order has been processed.
If you notice an incorrect selection immediately after placing your order, contact us as soon as possible at Jtaccessories.in@gmail.com or +91 8287578822
We will try to assist you if the order has not yet entered processing.
10. Product Appearance and Color Differences
We make every reasonable effort to display product colors and designs accurately on our website.
However, colors may appear slightly different depending on your:
- Mobile phone or computer display.
- Screen brightness and settings.
- Display technology.
- Browser.
- Lighting conditions.
Minor differences in color or appearance that result from screen/display differences will generally not be considered a product defect.
11. Application of Skins
Our skins are designed to be applied to compatible devices according to the instructions provided by JT Accessories
Replacement will generally not be provided for damage caused by:
- Incorrect application.
- Excessive stretching.
- Improper removal.
- Application to an incompatible device.
- Failure to follow application instructions.
- Cutting or modifying the product.
- Application over unsuitable surfaces.
- Damage caused by the customer after delivery.
We recommend carefully reading our How to Apply instructions before applying your skin.
If you are unsure about applying the product, please contact our support team before installation.
12. Replacement Process
If your replacement request is approved, our customer support team will inform you of the next steps.
Depending on the situation, we may:
- Ask you to provide additional photographs or videos.
- Ask you to return the incorrect/defective product.
- Provide instructions for returning the product.
- Dispatch a replacement product after verification.
- Provide another appropriate resolution where required.
Please do not send any product back without receiving return instructions from our customer support team.
Unauthorized returns may not be accepted.
13. Return Shipping Charges
If the replacement is approved because we sent the wrong product or the product is confirmed to have a manufacturing/fulfillment defect attributable to us JT Accessories will bear the applicable return/replacement shipping cost, subject to our verification process.
If the issue is caused by the customer’s incorrect selection, change of mind, improper application, or other customer-related reason, the customer may be responsible for any applicable shipping costs.
14. Missing Items
If any item that was included in your order is missing from the package, please contact us within 48 hours (2 days) of delivery.
Please provide:
- Order number.
- Photograph/video of the package as received.
- Shipping label.
- Photograph/video of all items received.
Our team will investigate the issue and, where verified, arrange the appropriate resolution.
15. Multiple Products in One Order
If you have purchased multiple products and only one product is incorrect, damaged, defective, or missing, only the affected product will generally be considered for replacement.
The remaining correctly delivered products will not be eligible for return or refund solely because another product in the same order has an issue.
16. Fraudulent or Abusive Claims
We reserve the right to investigate replacement requests and reject claims where there is reasonable evidence of:
- Fraudulent activity.
- Repeated abuse of the replacement policy.
- Intentional damage.
- False or misleading information.
- Manipulation of photographs or videos.
- Unauthorized returns.
- Any other misuse of our replacement process.
Nothing in this section limits any rights available to customers under applicable law.
17. How to Request a Replacement
To initiate a replacement request, contact us using the details below:
Email: Jtaccessories.in@gmail.com
WhatsApp:+91 8287578822
Customer Support Hours: 11am to 10pm everyday
Please use the subject line:
“Replacement Request – Order #[ORDER NUMBER]”
Include the following information:
- Order number.
- Full name.
- Registered email/phone number.
- Reason for replacement.
- Clear photographs of the product.
- Video of the product/package, if requested.
- Shipping label/package information.
Our team will review your request and respond with the next steps.
18. Processing Time
Once we receive all the required information, our team will review the request.
Approved replacement orders will be processed as soon as reasonably possible. The delivery time for a replacement will depend on product availability, production/processing time, and the shipping location.
Shipping timelines may vary due to circumstances beyond our control, including courier delays, weather conditions, holidays, strikes, or other logistical disruptions.
19. Policy Changes
JT Accessories reserves the right to modify, update, or amend this Refund, Return & Replacement Policy at any time.
Any changes will be published on this page with an updated “Last Updated” date.
The policy applicable to your order will generally be the policy in effect at the time the order was placed, subject to applicable law.
20. Contact Us
If you have any questions regarding our Refund, Return & Replacement Policy, please contact us:
JT Accessories
P-59, Ground Floor, Andha Mughal, Pratap Nagar,
Near Gulabi Bagh Police Station
Delhi – 110007, India
Email: Jtaccessories.in@gmail.com
Phone: +91 8287578822
WhatsApp: +91 8287578822
We are committed to providing a fair and transparent resolution for genuine product issues.
Important
Please carefully check your device model, product variant, design, color, quantity, and other order details before completing your purchase.
By placing an order with jtaccessories you acknowledge that you have read and understood this Refund, Return & Replacement Policy, subject to your rights under applicable law